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Go to the shopComplaints
Complaints
Complaints Procedure – Pharmacillin
At Pharmacillin, we are committed to delivering the highest standards of service and care. However, we understand that there may be times when we do not meet your expectations. If you are unhappy with any aspect of our service, we welcome your feedback so we can address the issue and improve for the future.
How to Make a Complaint
You can make a complaint in any of the following ways:
In Writing
Pharmacillin
Hamptons Sports and Leisure
Ground Floor, Treatment Room 1
Tydemans off, Beehive Ln
Great Baddow
Chelmsford
CM2 9FH
By Telephone
Call us on: TBC
Please ask to speak to the Pharmacy Superintendent.
By Email
Email us at: support@pharmacillin.com
What to Include
- Your full name and contact details
- A clear description of your concern or issue
- The date and time the incident occurred
- Names of any staff involved (if known)
- What outcome you are seeking (if applicable)
What Happens Next
Acknowledgement
We will acknowledge your complaint within 3 working days of receiving it.
Investigation
We will carry out a thorough investigation into your complaint. This may involve speaking with staff involved and reviewing relevant records.
Response
You will receive a full written response within 15 working days. If more time is needed, we will let you know and keep you updated.
